If you want the ticket system automatically extract emails that arrive in the mail accounts of the departments, you must specify the data access to email account.

 
For most email accounts, the following configuration is correct:
Server: mail.yourdomain.com
Port: 110
Username: [email protected]
Password: The password of the mail account.


If you want to extract data from a Gmail account, the configuration should be:
Server: imap.gmail.com
Port: 993
Username: [email protected]
Password: The password of the mail account.


If you want to extract data from a Gmail account setup in Google Apps, the configuration should be:
Server: imap.gmail.com
Port: 993
Username: [email protected]
Password: The password of the mail account.

 

Finally, for INVOPANEL collect the mail, to open up the panel of tickets from the homepage of the administrator and check the box to extract emails using POP3. The time interval is fixed at check MODULES> Support Tickets> OPTIONS (for 1 minute type 60, type 300 for 5 minutes to 10 minutes type 600)
Another option is to create a cron job to run http://www.domain/folder/ticketspop.php every so often (ex every 5 minutes). Do not select both options, if you use the cronjob remain OFF extract option in the mail via POP3 panel tickets.